The Lunatick's Fire and EMS Store return policy

All refunds must be requested by phone or e-mail within 15 days of receipt of item(s). A sales receipt # must be given with the refund request. All items for return must be in the original packaging. The items must be in new/unused condition, NO wear or tear is ACCEPTABLE. Persons returning items showing any use, or not in original packaging, including all instruction and care manuals and spare parts, forfeit their right to refund. The buyer will pay all return shipping costs and a 15% restocking fee (exchanges may be excluded from restocking fee). There are no refunds for shipping costs. We are not responsible for lost or damaged shipments due to shipping carriers. Item(s) for return/refund must be received by The Lunatick's Weavings within 5 business days from the point of phone or e-mail contact to request refund to be eligible for refund. We are not responsible for delays caused by shipping carriers. Refunds for services will not be issued except in the case of defective merchandise.

Policy update as of 2/23/03

Still Have Questions? Contact Customer Service

For questions regarding products, order delivery, or returns, please contact The Lunatick's Fire and EMS Store Customer Service: Click here to contact us online or to contact us by Phone, please call (631) 661-6464.